FAQs US & Canada

  • How much is delivery? Sink shipping starts at £115.00 for one sink for both full priced and outlet sinks and reduces per units purchased. Our full concrete sample boxes are available for delivery for £30.00. You can view our full delivery and returns policy here
  • Are duties & taxes included? Duties and taxes are not included and will be payable on import by the customer and subject to local market rules. This handy import calculator can be used as a guide.
  • Do you offer colour samples? To give an indication of colour for larger items such as sinks and furniture, you can order concrete colour samples here. Please note these are for reference and every pour of concrete will have it's own unique texture and colour where tones may differ. 
  • I'd like to know more about concrete and how to care for it? You can read our Concrete Characteristics Guide as well as our Sink Care Document here.
  • I'd like to have something in a different style/colour/shape than you have on your website;

Furniture, Sink and Commercial Commissions - We have lots of experience in bespoke designs and love getting creative. Please get in touch to let us know what you have in mind and we can provide more information and a quote.

  • I've changed my mind, how do I return something? You can view our full returns policy and process here.
  • I'd like to be a Smith & Goat stockist? - Super, whether that's for our smaller homewares or as a sink stockist, we'd love to hear more about you and your business - drop us a line at hello@smithandgoat.co.uk.
  • Do you offer trade discount on trade accounts? Yes, please get in touch to discuss at hello@smithandgoat.co.uk.
  • I have a PR/Collaboration request, who should I contact? please drop us a line at hello@smithandgoat.co.uk, we'd love to hear from you.
    • Do you use eco packaging? Wherever possible yes. We actively choose packaging made from recycled materials and that can be recycled. We also reuse packaging that we have received. We'd love if you would reuse the packaging we send.

     

    If you have any questions that we haven't answered here, please drop us a line and we will get back to you as soon as possible.