Frequently Asked Questions
FAQ | Products & shopping
An item is out of stock, will you be getting more?
We try to restock all items regularly. If an item is out of stock please use the 'notify me when available’ button and we’ll let you know as soon as they’re back in stock.
I'd like something in a different style/colour/shape than you have on your website
Furniture, sink and commercial commissions - We have lots of experience in bespoke designs and love getting creative, see examples of past projects here. Please get in touch to let us know what you have in mind and we can provide more information and a quote.
Homewares - Please get in touch to discuss your ideas and we'll do our best to help.
Do you keep sinks in stock?
Due to our large colour range and number of designs, it is not possible to keep stock of all our sinks.
Our standard lead time is 3-4 weeks on concrete sinks with each being exclusively hand poured to order. If you require a sink in a shorter timeframe, please get in touch and we'll do our best to accommodate.
You can also shop ready-to-ship sinks at reduced prices in our outlet.
Do you have a shop I can come to?
At the moment we are online only, you can continue to purchase online or visit one of our lovely stockists.
We also offer appointments at our workshop if you wish to come and view samples, our outlet sinks or discuss a bespoke project, please contact us.
I'd like to become a Smith & Goat stockist?
Whether that's for our smaller homewares or as a sink stockist, we'd love to hear more about you and your business - drop us a line at hello@smithandgoat.co.uk.
FAQ | Concrete
Do you offer colour samples?
Yes - to give an indication of colour for larger items such as sinks and furniture, you can order concrete colour samples here. Please note these are for reference and every pour of concrete will have it's own unique texture and colour where tones may differ. If you require a trade colour sample pack, please get in touch.
I'd like to know more about concrete and how to care for it?
You can read our concrete characteristics and care guides here.
Can colour distribution vary between products?
Due to concrete being a handmade and natural product, images should be used as a guide only as colour and distribution variations may occur.
FAQ | Delivery & returns
How much is shipping?
We offer FREE UK delivery on orders over £75.
For orders under £75, standard UK delivery is £3.95 (with the exception of pet bowls which are £6.95 due to their weight).
You can view our full delivery and returns policy here.
Do you ship outside the UK?
We do! Sinks can be purchased directly through the website for delivery to Europe, North America and Canada. For areas
outside of this please get in touch for a shipping quote.
Please get in touch for a shipping quote for smaller homewares.
I've changed my mind, how do I return something?
You can view our full returns policy and process here.
Do you use eco packaging?
Wherever possible yes. We actively choose packaging made from recycled materials and that can be recycled. We also reuse packaging that we have received. We'd love if you would reuse the packaging we send.
FAQ | Trade, PR & collabs
Do you offer trade discount on trade accounts?
Yes, please get in touch to discuss at hello@smithandgoat.co.uk.
I have a PR request, who should I contact?
Please drop us a line at hello@smithandgoat.co.uk, we'd love to hear from you.
Can we collaborate together?
We love collaborating with like-minded individuals and businesses - please get in touch to discuss. You can view some of our past collabs here.
Still got questions?
Chat to us
We're here to help. Contact us to discuss making a purchase, a bespoke commission, trade accounts or anything else!